2. The parties
4. conclusion of the contract
5. Order Confirmation
7. Delivery mv .
8. The risk of the item
10. Duty to investigate
11. Complaint in case of defect and deadline for reporting claims in case of delay
12. Buyer's rights in case of delay
13. Buyer's rights in case of defect
14. Seller's rights in case of buyer's default
17. Dispute resolution
This purchase is governed by the following standard terms and conditions of sale for consumer purchases of goods over the Internet. Consumer purchases here mean the sale of goods to consumers who do not mainly shop as part of business activities, and when the seller acts in business activities with sales of goods over the internet. The contract has been prepared and recommended for use by the Consumer Ombudsman. Consumer purchases over the Internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act , the Right of Withdrawal Act and the E-Commerce Act , and these laws give consumers inalienable rights. The terms of the contract shall not be construed as limiting them
statutory rights, but sets out the parties' most important rights and obligations for
trade. The seller may choose to offer the buyer better terms than those set out in these
terms of sale.
In cases where the contract does not directly provide the solution to a problem, the contract must
be supplemented with relevant legal provisions.
1. THE AGREEMENTS
The agreement between buyer and seller consists of the information the seller provides about the purchase in the
order solution in the online store (including information about the item's nature,
quantity, quality, other properties, price and delivery conditions), any direct
correspondence between the parties (eg e-mail) and these terms of sale.
In the event of a conflict between the information provided by the seller about the purchase in the ordering solution in the
online store, direct correspondence between the parties and the terms of the terms of sale,
direct correspondence between the parties and the information given in the ordering solution precedes the terms of
2. THE PARTIES
Company name: Hans Kristian Bølien ENK
Contact address: Endenstrekka 61, 2647 Sør Fron NORWAY
Organization number: 925029750
The buyer is the person making the order.
Information about the total costs the buyer must pay, including all taxes
(VAT, customs, and the like) and delivery costs (shipping, postage, invoice fee,
packaging, etc.) as well as specification of the individual elements in the total price, is given in the
ordering solution before ordering.
4. CONCLUSION OF AGREEMENT
The agreement is binding on both parties when the buyer's order is received by the seller.
However, one party is not bound by the agreement if there have been typing or typing errors in the
offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that such an error existed.
5. ORDER CONFIRMATION
When the seller has received the buyer's order, the seller must without undue delay confirm the order by sending an order confirmation to the buyer. It is recommended that the buyer checks that the order confirmation matches the order in terms of quantity, item type, price, etc. If there is no correspondence between the order and the order confirmation, the buyer should contact the seller as soon as possible.
The seller can demand payment for the item from the time it is sent from the seller to the
If the buyer uses a credit card or debit card when paying, the seller can reserve the
purchase price on the card when ordering for up to 4 days from the order.
A credit card is a payment card where the settlement for the purchase takes place afterwards by the lender (credit card company) sending the cardholder an invoice with a demand for payment. 3 A debit card is a payment card linked to a deposit account. Use of the card means that the user's account is debited and the amount is transferred to the payee's account.
When paying by credit card, the Credit Purchases etc. Act will apply.
If the seller offers post- invoicing, the invoice to the buyer shall be issued when the
item is shipped . The due date must be set at a minimum of 14 days from the time the buyer receives the shipment.
If the seller has a special need to demand advance payment from the buyer, for example for manufacturing purchases, the
seller can demand this.
7. DELIVERY ETC.
Delivery of the item from the seller to the buyer takes place in the manner, at the place and at the time specified in the ordering solution in the online store. If the delivery time is not stated in the order solution, the seller must deliver the item to the buyer within a reasonable time and no later than 30 days after the order from the customer. If the seller is to ensure that the goods are sent to the buyer, he is obliged to have the goods transported to the destination in a suitable manner and on normal terms for such transport. The place of destination is with the buyer unless otherwise agreed between the parties.
8. THE RISK OF THE GOODS
The risk for the item passes to the buyer when the thing is taken over by the buyer in accordance with the
agreement. If the delivery time has come and the buyer fails to take over an item that is made available to him or her under the agreement, the buyer still has the risk of loss or damage due to properties of the item itself.
10. EXAMINATION OF THE GOOD
When the buyer receives the item, it is recommended that he or she to a reasonable extent check whether it is in accordance with the order, whether it has been damaged during transport or whether it otherwise has defects. If the item does not match the order or has defects, the buyer must notify the seller in the event of a complaint, cf. clause 11 of the contract.
11. COMPLAINT IN THE EVENT OF DEFICIENCY AND DEADLINE FOR NOTIFYING LIABILITY CLAIMS
If there is a defect in the item, the buyer must, within a reasonable time after he or she discovered it, notify the seller that he or she will invoke the defect. The time limit can never be shorter than two months from the time when the consumer discovered the defect. Complaints must still be made no later than two years after the buyer took over the item. If the item or parts of it are intended to last significantly longer, the complaint period is five years. In the event of a delay, claims must be made to the seller within a reasonable time after the delivery time has come and the item has not been delivered. If the item is paid for with a credit card, the buyer can also choose to advertise and send claims directly to the credit provider (the credit card company). The message to the seller or creditor should be in writing (email).
12. BUYER'S RIGHTS IN THE EVENT OF DELAY
If the seller does not deliver the goods or delivers them too late in accordance with the agreement between the
parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may,
according to the rules in Chapter 5 of the Consumer Purchase Act, withhold the
purchase price, demand fulfillment, terminate the agreement and claim compensation from the seller.
Fulfillment: If the seller does not deliver the item at the time of delivery, the buyer can
maintain the purchase and set a reasonable additional deadline for fulfillment from the seller. The buyer
may nevertheless demand fulfillment if there is an obstacle which the seller can
not overcome or if fulfillment will entail such a great inconvenience or cost for
8 Act of 21 June 1985 no. 82 on credit purchases etc. § 8.
seller that it is stated in significant disproportion to the buyer's interest in the seller
fulfilling. If the difficulties disappear within a reasonable time, the consumer can demand fulfillment.
Cancellation: The buyer may terminate the agreement with the seller if the delay is significant
or if the seller does not deliver the goods within the additional deadline for fulfillment set by the
buyer. However, the buyer can not cancel the agreement while the additional
deadline runs, unless the seller has said that he or she will not fulfill within the deadline.
Compensation: The buyer can further claim compensation for loss he or she suffers as a result
of the delay on the part of the seller, cf. section 24 of the Consumer Purchases Act.
The buyer must report a claim to the seller in the event of a complaint, cf. section 11 of this contract.
13. BUYER'S RIGHTS IN THE EVENT OF DEFICIENCY
If the item has a defect and this is not due to the buyer or conditions on the buyer's side,
the buyer can according to the rules in the Consumer Purchase Act Chapter 6 depending on the circumstances
withhold the purchase price, choose between correction and re-delivery, demand price reduction, demand the
agreement terminated and compensation from the seller.
Correction or re-delivery: If the item has a defect, the buyer can demand that the
seller correct the defect or re-deliver the corresponding item. The seller may oppose the
buyer's claim if the execution of the claim is impossible or the seller causes
The seller must make the correction or replacement within a reasonable time. Correction or
re-delivery shall be made at no cost to the buyer, without risk that the buyer will not be
reimbursed for his expenses and without significant inconvenience to the buyer. The seller may not make
more than two attempts at rectification or re-delivery for the same defect, unless there
are special reasons that make further attempts reasonable.
Although the buyer does not require correction or replacement, the seller can offer correction
or replacement if this happens without delay. If the seller provides for such
correction or re-delivery, the buyer can not demand a price reduction or cancellation.
Price reduction: If the defect is not corrected or re-delivered, the buyer can demand a
proportionate price reduction.
Cancellation: Instead of a price reduction, the buyer can cancel the agreement, except when the defect is
Compensation: The buyer can also claim compensation for financial loss he or she suffers
as a result of the item being defective, cf. section 33 of the Consumer Purchases Act.
The buyer must report a claim to the seller in the event of a complaint, cf. section 11 of this contract
. and regardless of, the rules on the right of withdrawal and
any guarantees provided by the seller.
14. THE SELLER'S RIGHTS IN THE EVENT OF THE BUYER'S DISAPPEARANCE
If the buyer does not pay or fulfill the other obligations under the agreement, and this is not
due to the seller or circumstances on the seller's part, the seller may, according to the rules in the
Consumer Purchase Act chapter 9, withhold the item, demand fulfillment
of the agreement, demand termination of the agreement and compensation from the buyer. The seller may also, depending on the
circumstances, be able to claim interest for late payment, collection fee and fee for non-prepaid
Fulfillment: If the buyer does not pay, the seller can maintain the purchase and demand that the
buyer pays the purchase price (fulfillment). If the item is not delivered, the seller loses his
right if he waits unreasonably long to advance the claim.
Termination: In the event of material default or other significant default by the buyer,
the seller may terminate the agreement. However, the seller can not withdraw after the purchase price has been
The seller can also cancel the purchase if the buyer does not pay within a reasonable
additional deadline for fulfillment set by the seller. However, the seller can not withdraw
while the additional deadline runs, unless the buyer has said that he or she will not
Compensation: The seller can demand compensation from the buyer for financial loss he or
she suffers as a result of a breach of contract by the buyer, cf. the Consumer Purchase Act §
Interest in case of late payment / collection fee: If the buyer does not pay the
purchase price according to the agreement, the seller can demand interest the purchase price pursuant to the
Act on interest in the event of late payment.9 In the event of non-payment, the claim may, after
prior notice, be sent for collection, and the buyer may then be held liable for fees pursuant to the Debt Collection
Act and other collection of overdue claims.
Uncollected and packages will be charged a fee of NOK 200 + return shipping of current orders, to cover our expenses.
Warranty given by the seller or manufacturer gives the buyer rights in addition to the
rights the buyer already has under mandatory legislation. A guarantee thus does not imply any restrictions on the buyer's right to complaint and claims in the event of delay or defects pursuant to items 12 and 13.
17. CONFLICT RESOLUTION
The parties shall endeavor to resolve any disputes amicably. The buyer can contact the
Consumer Council to get assistance in a possible dispute with the seller. If an amicable solution is not reached after mediation in the Consumer Council, the parties may request in writing that the Consumer Council submit the dispute to the Consumer Disputes Committee.13 Decisions by the Consumer Disputes Committee are final four weeks after service. Before the decision is final, the parties may, by submitting a summons to the Consumer Disputes Committee, bring the decision before the district court.